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Data Center Technician
2 months ago
Job Summary
We are seeking a highly skilled Data Center Technician to join our team at Microsoft. As a Data Center Technician, you will play a critical role in staging, setting up, and performing hardware deployments in our data centers. You will also be responsible for troubleshooting and diagnosing equipment issues, as well as performing hardware decommissions for simple changes and refreshes.
Key Responsibilities
- Perform diagnostics and troubleshooting following standard procedures to quickly identify the cause(s) of issues and replace faulty components with minimal customer and business disruption.
- Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Assist and provide guidance to other technicians to complete challenging or complex tasks.
- Complete required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Have pride and a sense of accountability for the service quality, completeness, and resulting user experience; display accountability and ownership of the data center facilities.
- Embody our culture and values.
Requirements
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.
- NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.
- While not required, we also look for the following Preferred Qualifications:
- 2+ years' experience supporting IT equipment or related technology.
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Benefits
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
