
Help Desk Expert
3 days ago
We are seeking a highly motivated and organized technical support professional to join our internal service desk team. As a key member of the team, you will provide high-quality, timely Level 1 technical support to staff across various systems and applications.
About the Role:
This is an exciting opportunity to work with a dynamic and values-based organization that supports individuals with disabilities and mental health challenges. The successful candidate will possess excellent communication and problem-solving skills, with a strong ability to adapt in fast-paced environments.
Key Responsibilities:
- Provide technical support across systems and applications
- Respond to queries, troubleshoot challenges, and ensure timely assistance to team members
- Log and resolve service requests, support IT asset management, and maintain accurate documentation
Requirements:
- Bachelor's degree or diploma in Information Technology, Computer Science, or related field
- ITIL Foundation Certification or higher
- Proven experience in a dynamic service desk or technical support environment
- Relevant Microsoft certifications (MD100, MD101)
- Ability to work in Australia
- Successful completion of National Police Check, Working with Children Check, NDIS Worker Screening Check, and Queensland LCS2 Check
What We Offer:
- Purpose-driven culture where employees can thrive
- Equitable, diverse, and socially inclusive work environment
- Salary packaging up to $15,899
- Meal and entertainment allowance via salary packaging
- 17.5% leave loading
- Paid parental leave
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