Help Desk Expert

3 days ago


Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $110,000
Technical Support Specialist

We are seeking a highly motivated and organized technical support professional to join our internal service desk team. As a key member of the team, you will provide high-quality, timely Level 1 technical support to staff across various systems and applications.

About the Role:

This is an exciting opportunity to work with a dynamic and values-based organization that supports individuals with disabilities and mental health challenges. The successful candidate will possess excellent communication and problem-solving skills, with a strong ability to adapt in fast-paced environments.

Key Responsibilities:

  • Provide technical support across systems and applications
  • Respond to queries, troubleshoot challenges, and ensure timely assistance to team members
  • Log and resolve service requests, support IT asset management, and maintain accurate documentation

Requirements:

  • Bachelor's degree or diploma in Information Technology, Computer Science, or related field
  • ITIL Foundation Certification or higher
  • Proven experience in a dynamic service desk or technical support environment
  • Relevant Microsoft certifications (MD100, MD101)
  • Ability to work in Australia
  • Successful completion of National Police Check, Working with Children Check, NDIS Worker Screening Check, and Queensland LCS2 Check

What We Offer:

  • Purpose-driven culture where employees can thrive
  • Equitable, diverse, and socially inclusive work environment
  • Salary packaging up to $15,899
  • Meal and entertainment allowance via salary packaging
  • 17.5% leave loading
  • Paid parental leave

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