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IT Operations Team Lead

1 week ago

Garden City, Victoria, Australia OneStep Group Full time
Role Overview

We're looking for an experienced Technical Team Lead to join our Managed Services team. As a Technical Team Lead, you will be responsible for leading a team of technical professionals, ensuring seamless resolution of escalated technical issues, and providing strategic advisory support to internal teams and customers.

Main Responsibilities:
  • Lead a team of technical professionals to deliver high-quality services and meet customer expectations.
  • Manage complex technical issues and major incidents efficiently, minimizing downtime and ensuring optimal customer experience.
  • Develop and implement strategies to optimize Managed Services platforms, improve efficiency, and enhance customer satisfaction.
  • Collaborate with internal teams and customers to provide strategic advisory support and ensure seamless customer transitions.