Operational Team Lead

1 week ago


Parramatta Park, Queensland, Australia Westpac Group Full time

Company Overview

Westpac Group is a leading financial services institution committed to creating better futures for our customers, communities, and people. Our purpose is to empower individuals, businesses, and communities to thrive.

About the Role

We are seeking an experienced Operational Team Lead to join our Card and Digital Fraud team in Parramatta. As a key member of our leadership team, you will be responsible for driving service level adherence, compliance obligations, and building a proud culture focused on people care and continuous improvement.

Job Description

The successful candidate will lead a team of around 15 consultants who support customers through inbound and outbound calls, as well as online chat platforms. You will coach and support your team through their calls, as well as being responsible for their ongoing training and career development.

Required Skills and Qualifications

To be successful in this role, you'll need previous leadership experience, a passion for helping people, and an ability to motivate others. You should have a good understanding of business processes and support systems, excellent stakeholder management and relationship building skills, and the ability to use business metrics to manage operations and drive efficiency.

Benefits

This is a hybrid position based at our Parramatta office, offering a competitive salary of approximately $120,000 - $180,000 per annum, depending on experience. You'll also enjoy access to a wide range of employee benefits, including flexible working arrangements, paid parental leave, and opportunities for career growth and development.

What's it like to work at Westpac?

At Westpac, we're all about creating a supportive culture that values diversity, flexibility, and inclusion. We offer a collaborative work environment where you can grow your career, develop new skills, and make a meaningful impact on our customers' lives.



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