Auditing and Front Desk Coordinator

4 days ago


Melbourne, Victoria, Australia The Great Southern Hotel Full time

We are currently seeking a highly skilled and experienced Night Auditor to join our team at The Great Southern Hotel Melbourne. As a Night Auditor, you will be responsible for ensuring the smooth operation of the front desk during the night shift, including auditing daily hotel transactions and shift reports, checking-in and checking-out guests, and taking and processing reservations.

About the role:
You will also be required to maintain accurate records, provide exceptional customer service, and handle any guest complaints in a professional manner. Our ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong attention to detail.

About the team:
Our team is committed to delivering exceptional customer service and creating a positive experience for our guests. We are seeking someone who is passionate about hospitality, has excellent interpersonal skills, and is able to work effectively in a fast-paced environment.

Job Description Format:

Company Overview

The Great Southern Hotel Melbourne is a 274-room hotel located in the heart of Melbourne's CBD. We offer a unique blend of luxury and comfort, making us the perfect choice for both business and leisure travelers.

Job Description

This role involves working on the front desk during the night shift, ensuring the smooth operation of the hotel's operations. Key responsibilities include auditing daily hotel transactions and shift reports, checking-in and checking-out guests, taking and processing reservations, and maintaining accurate records.

Required Skills and Qualifications
  • Previous experience in a similar role
  • Excellent computer skills
  • Ability to work independently and as part of a team


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