Integrated Change Management Specialist
1 day ago
We are seeking a seasoned change management professional to oversee and optimize the integrated change management process across multiple service towers and suppliers.
Key Responsibilities:- Lead the end-to-end change management process across all service domains and vendors.
- Ensure adherence to standardized change policies, procedures, and SLAs.
- Chair regular Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
- Facilitate decision-making for high-impact or emergency changes, ensuring alignment with business priorities.
- Review and assess high-risk, complex, or cross-supplier changes for readiness, impact, and risk mitigation.
- Collaborate with stakeholders to validate change plans and rollback strategies.
- Track and analyze change success rates, trends, and compliance metrics across suppliers.
- Identify opportunities for automation, process improvement, and service enhancement.
The ideal candidate will bring expertise in ITSM, stakeholder engagement, and cross-sector transformation.
Requirements:- Proven experience as an ITSM Consultant or Change Manager, with a strong track record in leading change initiatives.
- Deep understanding of ITIL-based frameworks, with the ability to align change processes to strategic business goals.
- Skilled in facilitating cross-functional collaboration, driving operational efficiency, and implementing sustainable improvements.
- Strong analytical and communication skills, with the ability to influence senior stakeholders and navigate complex environments.
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