IT Systems Administrator

1 month ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time
About the Role

Shangri-La The Marina, Cairns is seeking an experienced IT Systems Administrator to join our team at our Cairns waterfront hotel.

The successful candidate will provide technology support services on a day-to-day basis to all computer system users of the hotel.

Key Responsibilities
  • Ensure all computer system users adhere to system security guidelines
  • Coordinate new user log on or access requirements in a timely manner
  • Coordinate internal and external training requirements
  • Have a sound and thorough knowledge of IT systems used in hotels including systems such as Opera and Infrasys
  • Provide help desk and IT support to users ensuring appropriate access levels and permissions are assigned
  • Work autonomously to prioritise and manage multiple cases and escalate faults as required
  • Support the installation and configuration of computer operating systems, software applications, printers, copies, scanners and other IT devices
  • Competently perform network/systems administrative functions including maintaining user accounts and monitoring the health of network equipment
  • Maintain IT equipment inventory
  • Troubleshoot system and network problems
  • Conduct programmed hardware maintenance
  • Ensure equipment, consumables and other IT supplies are kept at PAR levels
  • Monitor the network security to advise Senior Management of any breaches
What's in it for you?
  • The opportunity to work at an iconic Cairns luxury hotel
  • Career progression and development opportunities
  • Discounted city car parking
  • Duty meals provided in fully staffed and maintained staff canteen
  • CBD location on the Cairns waterfront
  • Accommodation discounts with the group
  • Shangri-La Academy for professional development and learning
  • Other Staff discounts, offers and more

This is a permanent part-time position offering a flexible weekday schedule. Only candidates with the right to work permanently in Australia will be considered for this position.



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