Helping Hand Service Coordinator

4 days ago

Goulburn, New South Wales, Australia beBeeCULTURAL Full time $71,926 - $83,911

Our agency is dedicated to providing critical services and quality advice to clients, including those with complex support needs. As a Client Service Officer, you will play a vital role in making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless.

The position involves working directly with a range of support services and clients in their homes, as well as in the community, delivering tailored housing assistance options that meet the unique needs of our clients. You will be passionate about building strong relationships with internal and external stakeholders, working collaboratively in a team environment to achieve key performance indicators (KPI's).

We are seeking an individual who possesses exceptional client service skills, with a strong commitment to culturally sensitive customer service. The ideal candidate will have a Provisional 2 NSW Driver's Licence and a willingness to travel to and work with clients in their home. A corporate vehicle will be provided for travel between office and clients' homes.

This is a highly valued role within our agency, offering opportunities for learning, development, and internal career progression. We invest in the professional development of our employees, providing role-specific training to support them in feeling confident in their work.

We offer a comprehensive benefits package, including generous salary packaging options and other fringe benefits. Our flexible work practices allow for a great work-life balance, with four weeks of annual leave per year of service.

If you are passionate about making a difference and delivering high-quality services to our clients, we encourage you to apply for this exciting opportunity.

A Talent Pool will be created for future ongoing and temporary roles in Southern NSW locations, valid for up to 18 months. This provides an excellent opportunity for you to grow and develop your career with our agency.

Below are some of the key responsibilities and requirements for the role:

Key Responsibilities
  • Visiting tenants in their homes on a regular scheduled basis.
  • Rostered shifts working with clients at the counter or over the phone.
  • Working collaboratively in a team environment to achieve key performance indicators (KPI's).
  • Using a range of technologies, including IPAD, online phone system, and online forms.
Requirements
  • Possession of a minimum Provisional 2 NSW Driver's Licence and a willingness to travel to and work with clients in their home.
  • Ability to work independently and manage your own work, including working both independently and within a team environment.
  • Ability to establish and maintain relationships with internal and external stakeholders.
  • Client service skills with an empathic approach to clients.
What We Can Offer
  • Opportunities for learning, development, and internal career progression.
  • DCJ invests in the professional development of its employees.
  • Role-specific training available to all new employees to support them in feeling confident in their work.
  • Four weeks of annual leave per year of service.
  • Generous salary packaging options and other fringe benefits.
  • Flexible work practices.

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