Global Operations Support Specialist
2 days ago
KBR Inc., a leading global provider of technology and engineering solutions, is seeking an experienced Global Operations Support Specialist to join our team. In this critical role, you will provide level 1 support for the Joint Mission Planning System (JMPS) software utilized at the Distributed Ground Station Australia (DGS-AUS).
About KBRWe deliver science, technology, and engineering solutions to governments and companies worldwide. Our diverse team of approximately 34,000 employees works in 33 countries, driving innovation and delivering complex projects.
Key ResponsibilitiesThis position involves providing onsite and on-call support for JMPS Mission Planning software, ensuring operational support for DGS-AUS. Your key responsibilities include:
- Resolving user queries on JMPS operation, configuration, and data updates;
- Investigating technical issues and escalating them to level 2 contractor or DPE/DSE helpdesk as appropriate;
- Informal training of unit personnel on JMPS operation;
- Escalating any software, hardware, or resource issues to the Project Manager;
- Working collaboratively with a distributed team.
To be successful in this role, you should have:
- AGSVA NV2 Security clearance, PV preferred;
- Strong interpersonal skills;
- Willingness to work shift work, including weekends and public holidays;
- A cooperative, customer-focused attitude;
- Ability to develop and implement process improvements, including writing bench-level instructions.
It's desirable that you have demonstrated knowledge of:
- Military operations and procedures;
- ADF Aviation MPS (JMPS) and applicable software elements;
- Advanced office computing application knowledge in Win 10, Excel, Word, Access & XML;
- Defence ICT environments.
KBR offers a dynamic work environment, competitive salary, and excellent benefits. You'll enjoy flexible working conditions, paid parental leave, paid reservist leave, income protection, corporate rewards, and more.
We're committed to diversity, equity, and inclusion, and we encourage candidates from all backgrounds to apply. If you're ready to shape tomorrow, consider joining KBR's talented team.
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