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Field Service Support Specialist

1 month ago

Edinburgh, Australia KBR Inc. Full time

We are seeking a highly skilled Field Service Support Specialist to join our team at KBR Inc. in Adelaide, Australia.

About the Role

The successful candidate will provide level 1 operative support for the Joint Mission Planning System (JMPS) software utilised at the Distributed Ground Station Australia (DGS-AUS). This includes help desk functions, technical advice, and personal assistance to local users.

Key Responsibilities
  • Onsite and on-call support to ensure operational support of JMPS Mission Planning software for DGS-AUS;
  • Resolution of user queries on the operation of JMPS;
  • Configuration of JMPS for user requirements;
  • Requests for geospatial data updates;
  • Requests for mission overlay data updates;
  • Investigation of technical issues and escalation to level 2 contractor or DPE / DSE helpdesk as appropriate;
  • Informal training of unit personnel on the operation of JMPS;
  • Escalation of any issues (Software, Hardware, Resources) to the Project Manager.
Required Skills and Qualifications

To be successful in this role, you will need:

  • AGSVA NV2 Security clearance, PV preferred;
  • Strong interpersonal skills;
  • Willingness to work shift work, including weekends and public holidays;
  • A cooperative, customer-based focus;
  • Ability to develop and implement improvements in processes, including writing of Bench Level Instructions.
Benefits of Working with KBR Inc.

We offer a competitive salary package, including annual reviews, flexible working conditions, paid parental leave, and a range of other benefits.

$80,000 - $120,000 per annum, depending on experience.