Community Engagement Specialist

4 days ago


Albany, Western Australia RAC of WA Full time
About the Role

We are seeking a highly skilled Community Engagement Specialist to join our team in Western Australia. In this role, you will be responsible for engaging with current and potential members from your local area, discussing their needs, answering their questions, and providing solutions by showcasing the value and benefits of our products and services.

This is an exciting opportunity to make a meaningful impact in your community and contribute to our mission to create greater value for our members.

Key Responsibilities
  • Manage member enquiries by engaging with them in person or via phone/email
  • Provide support and accurate general advice or up to date information on products and services
  • Build and maintain relationships with members recommending products tailored to suit their individual needs
About You

We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. To succeed in this role, you will need:

  • Experience in working to achieving KPIs/targets both individually & as part of a team
  • The ability to adapt & flex within a changing work environment, embracing and participating positively in change
  • Excellent communication skills with the ability to listen & relate well to others
  • The ability to demonstrate empathy and resilience in assisting members in difficult situations
  • Strong computer literacy and ability to use many applications at once whilst having conversations
What We Offer
  • A secure full-time, permanent position working within your local community
  • Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • An inclusive & supportive environment, enabling all abilities to strive for success
  • Professional career development & ongoing training
  • Generous discounts on home, contents & car insurance, plus free roadside assistance
  • Member benefits & opportunity to join a very active Social Club


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