Dispatch Team Lead
4 days ago
Matic Transport Pty Ltd is a leading provider of transportation services, and we're looking for a skilled Dispatch Controller to join our team.
About the RoleThe successful candidate will be responsible for coordinating bus movements to ensure efficient service delivery. This includes managing daily scheduling, responding to last-minute changes, and working closely with drivers and depot teams to maintain high standards of service excellence.
This role requires strong organizational skills, the ability to stay organized under pressure, problem-solving in real time, and building strong relationships. The ideal candidate will have experience coordinating large teams in fast-paced environments.
Key Responsibilities- Coordinate bus movements to meet service and network performance targets.
- Ensure all scheduled work is covered and respond to last-minute changes.
- Monitor and report on depot run-outs, ensuring timely departures.
- Manage driver schedules, leave requests, and compliance with fatigue guidelines.
- Support operational continuity by responding to incidents and service disruptions.
- Act as the first point of contact for drivers, providing guidance and operational support.
- Ensure accurate payroll processing for drivers, including overtime and variations.
- Assist with driver training and route familiarization.
- Experience coordinating large teams in a fast-paced environment.
- Strong organizational and problem-solving skills with a keen attention to detail.
- Proficiency in Microsoft Office and operational systems.
- Ability to work independently and as part of a team.
- Excellent communication skills, with the ability to provide clear instructions in person and over radio/phone.
- Understanding of safety and compliance requirements in a regulated environment.
- Medium Rigid driver's license and relevant authority (or willingness to obtain).
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