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Dispatcher Team Lead

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About Us

Nextech is a leading provider of HVAC services, dedicated to delivering exceptional customer experiences through our commitment to quality, value, and integrity. With over 30 years of experience and a nationwide presence, we pride ourselves on our reputation for reliability, efficiency, and expertise.

We are a dynamic and growing company that values innovation, teamwork, and community involvement. Our team members are passionate about making a difference in the lives of our customers and in the communities we serve.

Job Description

This Dispatcher role is critical to our success, as you will be responsible for managing customer requests, coordinating with field technicians, and ensuring seamless service delivery. You will be the primary point of contact for customers, responding to inquiries, resolving issues, and providing exceptional service.

  • Main Responsibilities:
  • Respond to customer inquiries and resolve issues
  • Coordinate with field technicians to ensure timely and efficient service delivery
  • Maintain accurate records and reports
  • Communicate with internal stakeholders to resolve issues
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Previous experience in dispatch or a related field
  • Strong organizational and time management skills
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office and other relevant software
Salary and Benefits

We offer a competitive compensation package, including health insurance, retirement plan, and paid time off. Our team is committed to professional growth and development, and we provide opportunities for training and advancement.