Operational Excellence Lead

2 days ago

Gold Coast, Queensland, Australia beBeeCompliance Full time $110,000 - $130,000
Job Overview

This role is critical in supporting and guiding multiple services from a central location, driving high-quality standards, regulatory excellence, and a collaborative culture.

The Compliance Manager will bring their centre leadership and compliance expertise to the next level, elevating operational excellence across our services.

Key Responsibilities:
  • Guide Centre Managers through internal audits, assessment readiness, and continuous improvement initiatives.
  • Own compliance workflows including NQF, National Law & Regulations, and CCS - ensuring all centres stay audit-ready.
  • Support policy drafting, risk management, WHS, and incident reporting across multiple services in collaboration with Operations Managers and People & Culture Manager.
  • Deliver training, practical tools, and coaching to empower centre leadership teams.
  • Liaise with regulatory bodies to maintain confidence and transparency organisation-wide.
Requirements:
  • Proven experience (3+ years) as a Centre Manager, Nominated Supervisor, or similar leadership role, with lived experience in quality & compliance from a service perspective.
  • Strong compliance knowledge NQF, National Law & Regulations, CCS and familiarity with licensing and assessment frameworks.
  • Skilled in auditing, reporting, analysing risks, and managing centre-level challenges.
  • A collaborative and proactive communicator who thrives on supporting and developing others.

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