Drive Customer Service Excellence

2 weeks ago

Cairns, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

About the Team Lead Role

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We are seeking an experienced team lead to drive a passionate team in delivering exceptional customer service across various channels. As a key member of our customer contact team, you will play a pivotal role in shaping positive customer experiences and developing future talent.

Your Key Responsibilities

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  • Lead and develop your team to deliver exceptional customer service levels and meet performance targets across multiple contact channels.">
  • Equip new hires with the knowledge, skills, and confidence to succeed while supporting a high-performance culture.">
  • Coach and support the team through regular feedback conversations, development planning, and fostering a culture of accountability and continuous improvement.">
  • Manage daily operations and escalations to ensure efficient workflows, compliance with policies, and exceptional customer outcomes.">

Required Skills and Qualifications

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  • Proven experience leading, developing, and mentoring customer service or sales teams/individuals.">
  • A passion for delivering exceptional customer experiences.">
  • The ability to read and act on team reports and make data-driven decisions to steer coaching needs across your team to evidence positive change.">
  • Confidence managing daily operations, escalations, and team workflows in a fast-paced environment.">
  • Excellent communication skills and the ability to build trust and rapport quickly.">
  • Managing performance and productivity to achieve set business objectives.">
  • A continuous improvement mindset with a focus on efficiency.">
  • Strong knowledge of risk, compliance, and quality standards.">
  • Knowledge of our methodologies is desirable.">

About Us

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We believe in a diverse workforce supported by an inclusive culture and actively encourage applications from those who bring diversity of thought to our business.

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