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ServiceNow Solutions Lead
4 weeks ago
About the Role
This role is responsible for leading client engagements and delivering ServiceNow solutions that align with business requirements.
This role is based in Canberra, with opportunities for multiple locations across Australia.
Responsibilities and Accountabilities
- Lead client engagements, driving process definition, re-engineering, and gap analysis during workshops with key customer sponsors and stakeholders.
- Work independently on engagements, providing holistic services across engagement management, advisory, consulting, and implementation.
- Develop and maintain strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
- Produce high-quality customer documentation, including workshop materials, training materials, and solution designs with acute attention to detail.
- Understand the scope and commercials of customer contracts and manage scope increases during an engagement, keeping the customer and team informed.
- Engage in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designs.
- Support customer success managers in defining solutions and scoping, refining client vision into activities and estimates.
- Identify opportunities and influence clients to adopt Fujitsu services, including CASE, Rapid Seeds, and ServiceNow platform modules, functionality, and upgrades.
Requirements and Experience
- Minimum of 5+ years of ServiceNow Development experience with successful delivery of multiple customer engagements.
- Experience across at least three of the following ServiceNow modules: ITSM, ITOM, CMDB, CSM, or HRSD.
- Strong leadership and mentoring skills, with experience managing teams and driving collaboration.
- Proven track record in managing client engagements and building strong customer relationships.
- High customer satisfaction scores and recognition for individual contributions to customer outcomes.
- Experience in leading and managing complex client bids and proposal teams.
- Ability to architect complex and innovative solutions that deliver client value.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality and promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.
We put people first. We believe in the power of diversity to drive innovation. Our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion highlight our commitment to an inclusive culture.
Career growth. We offer tailored career paths across our global organization to support your professional and personal growth.
Trusted by customers. We have an excellent reputation across the region and globally.
Best-in-class rewards. We provide flexible work, volunteering leave, and numerous other rewards and recognition programs.
Our values. We live our values of aspiration, trust, and empathy every day.
