Business Value Associate

3 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $150,000
Job Title: Business Value Associate

We are seeking a skilled Business Value Associate to join our team. In this role, you will be responsible for understanding customer business goals and needs, creating annual account plans, and delivering value through product adoption, education, engagement, and a customer-centric approach.

The ideal candidate will have expertise in managing customer accounts, strong organizational skills, and effective communication skills. They will also be able to analyze data to identify trends and opportunities to drive adoption with customers.

About the Role:

  • Define business value goals for customers and craft strategic plans to pursue those goals
  • Plan and lead customer meetings, including executive business reviews
  • Understand customer usage and account health to proactively mitigate any renewal risk or product churn
  • Identify end-user challenges or requests and connect customers with subject matter experts
  • Coordinate closely with account executives and work on shared goals
  • Analyze data to identify trends and opportunities to drive adoption with customers

Requirements:

  • 3 years of customer-facing support experience in the software industry preferably in the eDiscovery industry
  • Expertise in managing customer accounts
  • Ability to address tactical issues and maintain a long-term strategic vision
  • Strong organizational skills
  • Effective and professional communication skills

Benefits:

This role offers a collaborative environment, opportunities for growth and development, and a chance to make a meaningful impact on customer success.

Others:

We are committed to fostering a workplace where colleagues inspire each other and strive to offer impactful benefits that support our team members' well-being.

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