Business Value Specialist

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you interested in working for a global enterprise software company to create and deliver our vision for the future of experience delivery? We are seeking a dynamic and motivated individual to join our team as a Business Value Specialist, with a specific focus on the business value derived from AI driven experience orchestration solutions. In this role, you will be an integral part of our efforts to assess, quantify, and communicate the impact of our cloud solutions on our clients' business objectives. If you have a passion for technology, customer experience, and driving tangible business outcomes, we encourage you to apply.

Business Value Specialist

As a Business Value Specialist, you will be responsible for connecting customer experience delivery requirements, to the vision of what is possible, and to the outcomes delivered by our platform. You will do so by workshopping the journey with the customer, finding the moments of truth, quantifying the stakes, and telling the end-to-end story that makes acting an imperative supported by value benchmarking and quantitative discovery methodologies. Success will be measured by differential win rates when you are engaged as well as bookings growth and satisfaction scores.

What You'll Do:
- You are an ambitious and results-driven professional with a passion for exploring the intersection of technology and business.- Your expertise lies in but is not limited to the realm of AI, CCaaS, and Experience Orchestration solutions, where you are dedicated to unravelling the immense potential that these technologies hold in revolutionizing customer experiences.- With a solid educational background in Business and a keen interest in emerging technologies, you bring a fresh perspective to the dynamic landscape of experience delivery. Your analytical mindset allows you to delve into the intricacies of client challenges, seeking innovative ways to enhance their customer experience through the implementation of cutting-edge solutions.- You thrive on the opportunity to conduct value assessments, collaborating closely with clients and internal teams to understand unique business objectives. Leveraging your skills in data analytics, you excel in quantifying the business impact of experience delivery platforms on key performance indicators. You are committed to showcasing the tangible return on investment and delivering compelling value propositions to our clients.- In addition to your technical acumen, you are a strong communicator with excellent presentation skills. You enjoy working collaboratively with cross-functional teams, including sales, customer service, and marketing, to align on strategies that effectively communicate the business value of cloud solutions.- Your journey in the world of business analysis and customer experience has equipped you with a foundation for continuous learning. You stay abreast of industry trends and best practices, always seeking opportunities to contribute insights that drive the improvement of the usage of our offerings.- You are excited about the transformative power of experience solutions and eager to contribute to the success of our clients by unlocking the full potential of customer experiences in the digital era.

The primary responsibilities for this role include (but are not limited to). Value Assessment:
- Collaborate with clients and internal teams to understand their business challenges and objectives related to customer experience.- Conduct thorough assessments to identify and evaluate the potential value of modern experience solutions in addressing these challenges.

Quantification of Business Impact:
- Contribute to the ongoing development of methodologies to quantify the business impact of potential solutions on key performance indicators (KPIs) such as customer satisfaction, efficiency, and revenue growth.- Utilize data analytics and financial modeling to demonstrate the total cost of ownership and/or the return on investment for clients.

Compelling Presentation of Insights:
- Translate complex require