Internal Client Services Representative

4 weeks ago


Port of Brisbane, Australia Roc Consulting Full time
About the Role

Roc Consulting is seeking a highly skilled and experienced Internal Client Services Representative to join their team in the Port of Brisbane offices.

This is a rare opportunity to work with a reputable and independent freight forwarding and customs brokerage company that has been in operation for over 40 years.

The successful candidate will be responsible for working with customers day-to-day, keeping them informed about their freight bookings, and providing exceptional customer service.

Key Responsibilities
  • Liaising with external customers to lease and manage their freight bookings
  • Working closely with key account managers, BDMs, and management to ensure seamless customer service
  • Updating customer accounts on the company's CRM system
Requirements

To be considered for this role, the ideal candidate will have:

  • Experience in importing and exporting regulations
  • Knowledge of incoterms, Cargowise, 1-stop, and ICS customs portal
  • Excellent verbal and written communication skills
  • Ability to work autonomously and as part of a team
  • Problem-solving skills
  • At least 2 years' experience in a similar role
About the Company

Roc Consulting is a leading provider of freight forwarding and customs brokerage services, with a strong reputation for delivering exceptional customer service and expertise.

The company has a strong commitment to fostering relationships with its customers and carrier partners, and is dedicated to providing the best possible transportation services.



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