Digital Solutions Manager for Defence Services

2 weeks ago

Canberra, ACT, Australia KBR Full time

Company Overview


KBR is a leading provider of science, technology and engineering solutions to governments and companies around the world.


We employ approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.


For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.


We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers.



Salary

The estimated annual salary range for this role is $120,000 - $180,000, depending on experience and qualifications.



Job Description


The IT Service and Project Delivery Manager is responsible for establishing and managing service level agreements for KBR across Defence services, systems, and applications.


This involves engaging with KBR customers (Defence), IT support agencies and other contracted entities.


The ideal candidate will have a strong background in IT service management, ensuring that services are delivered efficiently, effectively, and in alignment with business needs and service health indicators.


The role requires a high degree of autonomy and a collaborative approach to working in a team to develop solutions that promote growth and capability development in the Mission IT and Security Solutions line of business.



Key Responsibilities:

  • Develop and maintain relationships with key stakeholders across KBR supported environments, understanding customer IT service requirements and ensuring delivery meets or exceeds expectations.
  • Define, implement, and monitor IT service delivery processes and procedures based on ITIL or other relevant frameworks to maintain service quality and compliance.
  • Manage a team responsible for delivering IT services, ensuring high performance, motivation, and professional development.
  • Assist with creation of project plans with agreed milestones, scope, and budget.
  • Recognise and mitigate risks and issues within the project, including task dependencies.
  • Liaise with strategy and delivery teams to determine solution execution and implementation approaches, risks, and mitigations.
  • Identify opportunities for process enhancements and efficiencies, leveraging lessons learned for future initiatives.
  • Provide updates to stakeholders on solution/product development processes, costs, and budgets.
  • Assess business impact of technical and policy choices when making recommendations.
  • Draft and contribute to Commonwealth required document deliverables such as Support Services Management Plan, Performance Measurement Reports, and Program Execution Plan.
  • Monitor service metrics and System Health Indicators and/or Service Level Agreement to track performance, analyse trends, and implement improvements to enhance service delivery.
  • Act as point of escalation for critical incidents or service delivery issues, overseeing resolution and communicating effectively with stakeholders.


Qualifications, Skills and Experience


Essential:



  • Proven experience in IT service delivery management, preferably in a similar role, with a strong understanding of ITIL or other service management frameworks.
  • Excellent leadership and people management skills, with ability to motivate and lead a team effectively.
  • Strong analytical skills with ability to interpret data, identify trends, and implement improvements.
  • Experience in project forecasting, financials, and governance.
  • Effective communication and stakeholder management skills, both verbal and written.
  • Experience in managing vendor relationships and contracts.
  • Strong leadership and team management abilities, with experience in guiding multidisciplinary teams toward common goals.
  • ITIL Foundation certification or higher is preferred.
  • NV1 Security clearance (with ability to upgrade to NV2 if required).


Benefits


We offer a competitive salary, flexible working arrangements, paid parental leave, income protection, corporate rewards, salary packaging/novated leasing, employee stock purchase plans, flu shots, skin checks, and discounted private health insurance.

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