Current jobs related to Strategic Leader, Complaints Management - Hobart, Tasmania - Aged Care Quality And Safety Commission

  • Chief Information Technology Officer

    2 weeks ago

    Hobart, Tasmania, Australia Hunter Executive Full time

    Job Title: Chief Information Technology Officer - Strategic LeaderReporting directly to the Group CEO, you will work closely with senior leadership to spearhead the IT strategy, ensuring robust cybersecurity measures, and leading digital transformation efforts.You will identify opportunities, manage risks, and foster a culture of technological excellence to...

  • Strategic Governance Leader

    24 hours ago

    Hobart, Tasmania, Australia Australian Sports Foundation Full time

    The Australian Sports Foundation is a nonprofit sports charity and fundraising body dedicated to supporting a healthy and active sporting nation. As a key member of the Board of Directors, you will play a vital role in achieving our strategic agenda to grow donations to sporting projects and initiatives.Key responsibilities include:Contributing to the...

  • Chief Executive Officer

    3 weeks ago

    Hobart, Tasmania, Australia Chapman Executive Full time

    About the RoleWe are seeking a visionary and inspiring Chief Executive Officer to lead our organisation forward as we embark on our next stage of evolution.As the largest education and care service provider in Tasmania, we are committed to providing the highest quality education and care for children to give them the best start in life.Key...

  • Chief Executive Officer

    4 weeks ago

    Hobart, Tasmania, Australia Chapman Executive Full time

    About the RoleWe are seeking a highly accomplished Chief Executive Officer to lead our organisation through its next stage of evolution. As the largest education and care service provider in Tasmania, we require a visionary leader who can drive strategic initiatives and improve performance.Key ResponsibilitiesDevelop and implement strategic and operational...

  • Team Leader

    3 days ago

    Hobart, Tasmania, Australia Able Australia Full time

    Job Title: Team LeaderJob Summary:We are seeking an experienced Team Leader to join our team at Able Australia. As a Team Leader, you will be responsible for leading a team of Disability Support Workers and ensuring our clients receive high-quality individualized services.Responsibilities:Lead and mentor a team of Disability Support WorkersEnsure service...

  • Strategic Communications Director

    4 weeks ago

    Hobart, Tasmania, Australia Davidson Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Communications Manager to join our team at TasWater. As a key member of our Communications and Engagement team, you will play a critical role in driving trust, satisfaction, and engagement among employees, customers, stakeholders, and the community.Key ResponsibilitiesDevelop and...

  • Strategic Business Leader

    3 days ago

    Hobart, Tasmania, Australia Marriott Full time

    Job SummaryAs the primary strategic business leader of The Tasman, a Luxury Collection Hotel, you will be responsible for overseeing all aspects of hotel operations. This includes guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and ensuring a return on investment to Marriott International and property...

  • Strategic Communications Director

    4 weeks ago

    Hobart, Tasmania, Australia Davidson Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Communications Manager to join our team at TasWater. As a key member of our Communications and Engagement team, you will play a critical role in driving trust, satisfaction, and engagement among employees, customers, stakeholders, and the community.Key ResponsibilitiesDevelop and...

  • Strategic Communications Director

    4 weeks ago

    Hobart, Tasmania, Australia Davidson Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Communications Manager to join our team at TasWater. As a key member of our Communications and Engagement team, you will play a critical role in driving trust, satisfaction, and engagement among employees, customers, stakeholders, and the community.Key ResponsibilitiesDevelop and...

  • Strategic Communications Director

    4 weeks ago

    Hobart, Tasmania, Australia Davidson Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Communications Manager to join our team at TasWater. As a key member of our Communications and Engagement team, you will play a critical role in driving trust, satisfaction, and engagement among employees, customers, stakeholders, and the community.Key ResponsibilitiesDevelop and...

  • Team Leader

    2 weeks ago

    Hobart, Tasmania, Australia Able Australia Full time

    Job Title: Team Leader - Disability ServicesAt Able Australia, we are seeking a dedicated and experienced Team Leader to join our team in Brighton, TAS. As a Team Leader, you will be responsible for leading a team of Disability Support Workers and ensuring our clients receive high-quality individualized services.Key Responsibilities:Service Excellence:...

  • Site Leader

    2 weeks ago

    Hobart, Tasmania, Australia Bega Cheese Full time

    About the RoleWe are seeking a highly skilled and experienced Site Leader to join our team at Bega Group. As a key member of our operations team, you will be responsible for leading our manufacturing teams to identify best practices and improvements that will increase the site's productivity, efficiency, and effectiveness.The successful candidate will have a...

  • Site Leader

    4 weeks ago

    Hobart, Tasmania, Australia Bega Cheese Full time

    About the RoleWe are seeking an experienced and strategic leader to join our team as a Site Leader at our Lenah Valley site in Hobart. As a key member of our operations team, you will be responsible for leading manufacturing teams to identify best practices and improvements that will increase the site's productivity, efficiency, and effectiveness.Key...

  • Project Management Team Leader

    4 weeks ago

    Hobart, Tasmania, Australia Department of State Growth Full time

    Job SummaryWe are seeking a highly skilled and experienced Project Management Team Leader to join our team at the Department of State Growth. As a key member of our Programming and Delivery team, you will be responsible for leading and managing projects from initiation to closure, ensuring they are delivered on time, within budget, and to the required...

  • Project Management Team Leader

    4 weeks ago

    Hobart, Tasmania, Australia Department of State Growth Full time

    Job SummaryWe are seeking a highly skilled and experienced Project Management Team Leader to join our team at the Department of State Growth. As a key member of our Programming and Delivery team, you will be responsible for leading and managing projects from initiation to closure, ensuring they are delivered on time, within budget, and to the required...

  • IT Project Manager

    1 week ago

    Hobart, Tasmania, Australia NYRSTAR HOBART PTY LTD Full time

    About Nyrstar HobartNyrstar Hobart is a leading international producer of critical minerals and metals, with a strong presence in the resources industry. We are seeking a highly motivated Project Manager to drive the governance and successful delivery of key project outcomes across the region.The successful candidate will be responsible for managing multiple...

  • Store Manager

    2 weeks ago

    Hobart, Tasmania, Australia Ally Fashion Full time

    At Ally Fashion, we're seeking a dynamic and experienced Store Manager to lead our team and oversee all store operations.As a Store Manager, you will be responsible for managing day-to-day store operations, including opening and closing procedures, leading and developing the store team to achieve sales targets and provide excellent customer service,...

  • Strategic Planning Manager

    2 weeks ago

    Hobart, Tasmania, Australia Australian Red Cross Full time

    About the RoleThe Manager – Planning and Performance plays a pivotal role in ensuring Australian Red Cross maintains a suite of plans and performance metrics that guides successful implementation of the organisational strategy.Key ResponsibilitiesDevelop annual and division plans, establishing mechanisms to monitor, track and evaluate performance.Partner...

  • Visionary Leader for Family Planning Tasmania

    3 days ago

    Hobart, Tasmania, Australia Searson Buck Full time

    About Family Planning TasmaniaAt Family Planning Tasmania, we believe that access to quality sexual and reproductive healthcare and education is a fundamental human right. As the leading provider of these services across Tasmania, we deliver compassionate care through our state-wide clinics and education programs. Our staff and Board are dedicated to...

  • HR Business Partner

    3 weeks ago

    Hobart, Tasmania, Australia Randstad Full time

    HR Business Partner OpportunityWe are seeking an experienced HR Business Partner to join our team in Tasmania. As a key member of our HR team, you will provide strategic advice and guidance to our leaders and employees, driving meaningful change and promoting a positive work culture.Key Responsibilities:Provide expert advice on HR matters, including...

Strategic Leader, Complaints Management

2 months ago

Hobart, Tasmania, Australia Aged Care Quality And Safety Commission Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Strategic Leader, Complaints Management. This is an exciting opportunity to lead our Complaints team and drive strategic priorities, build organisational capacity, and support staff to navigate complex matters.

Key Responsibilities
  • Provide strong leadership and management skills to build the capacity of staff to undertake their roles efficiently and professionally.
  • Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation.
  • Ensure the Complaints team operates within the Commission's guidelines and operating procedures.
  • Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours.
  • Identify and respond appropriately to risk.
  • Manage high volumes of work considering risk, agreed priorities and KPIs.
  • Actively contribute to the Commission's strategic directions and achievements against our corporate priorities.
  • Foster and support staff wellbeing and contribute towards maintaining a positive culture that is customer centred and aligned with recruitment, training, HR and procurement processes.
  • Prepare briefings and reports for senior management of the team's performance.
  • Work collaboratively with colleagues within the ICRG and across the Commission to implement the organisation's priorities and support development of an integrated end-to-end regulatory model.
Eligibility Requirements
  • Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions.
  • Capacity to work in a busy environment with competing priorities and ability to effectively manage and prioritise workload to deliver agreed outcomes.
  • Demonstrated ability to use sound judgement, analytical skills, and ability to understand and apply legislation and make delegated decisions.
  • Ability to build organisational capacity and responsiveness by driving and implementing strategic initiatives.
  • High-level negotiation skills and the ability to work collaboratively with, and maintain professional relationships with a range of stakeholders to achieve operational priorities and strategic direction of the Commission.
  • Excellent interpersonal, oral and written communication skills including communicating coherently and concisely to a range of audiences.
  • An understanding of best practice complaints management and risk-based regulation including the ability to identify and respond appropriately to risk.
  • High proficiency in applying legislation, or the ability to quickly acquire knowledge of aged care legislation and Aged Care Standards.
Desirable Skills, Experience and Qualifications
  • Experience in aged care or clinical experience and/or conciliation experience is highly desirable but not mandatory.
  • Position eligibility: be an Australian citizen, satisfy a National Coordinated Criminal History Check, satisfy pre-existing medical condition declaration, required to provide evidence of seasonal influenza and COVID 19, a two-week onsite induction for the role.