Customer Service Operations Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $73,000 - $90,000
Job Description

As a Customer Support Manager, you will play a pivotal role in delivering exceptional service to our customers. You will lead and empower a high-performing support team across multiple time zones, ensuring they have the tools and knowledge to succeed.

  • Lead and mentor a high-performing support team.
  • Solve complex problems and work with global teams to tackle critical customer issues.
  • Identify ways to streamline support operations and enhance efficiency.
  • Advocate for customers and provide feedback to drive meaningful improvements.
  • Monitor support metrics, analyze trends, and exceed customer expectations.

Developing learning programs to enhance our team's technical expertise and customer service skills is an integral part of your responsibilities.

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