Trade Credit Claims Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeRisk Full time $90,000 - $120,000
Leadership Opportunity

This is a dynamic leadership role where you will oversee the daily operations of a trade credit and surety claims team. Your primary responsibilities will include providing guidance to the team on claims management, policy adherence, and maintaining high-quality standards.

You will lead a team of 10 claims assessors, credit risk managers, and debt recovery specialists in managing for performance, coaching, and mentoring, as well as providing technical guidance on complex and high-value claims.

  • Develop and implement new ideas and concepts to support business plan development.

  • Oversee the management and settlement of all claims with the team by ensuring timely, accurate processing of claims and maintaining service excellence across the team.

  • Drive operational improvements by identifying process gaps and implementing changes to enhance efficiency and reduce risk.

  • Coach and support a team of professionals, setting clear expectations and leading with a collaborative mindset.

  • Collaborate cross-functionally with underwriting, risk, and finance teams to align strategy and support business objectives.

  • Promote innovation by challenging the status quo, embracing technology, and contributing to a more modern and agile claims function.

  • Support succession planning and capability growth by mentoring junior team members and helping build future leaders within the function.

We are looking for someone who brings maturity, sound judgment, and a collaborative approach to leadership. To succeed in this role, you should have:

  • Significant experience in the insurance industry with general insurance knowledge and project or process management experience.

  • Relevant working experience in a supervisory role, leading teams, and proven capability to perform job requirements.

  • Experience in the Trade Credit and Surety class of insurance would be advantageous.

  • Experience in a specialist class of insurance would be advantageous.

  • Customer service and end-to-end interaction management experience.

  • Strong experience in credit risk, debt recovery, insolvency, or banking services.

  • Excellent stakeholder management and communication skills.

  • A resilient, adaptable, and courageous leadership approach.

  • An open-minded approach to performance coaching and continuous improvement.

Benefits

Our organization offers a range of benefits to support your work-life balance, including flexible work arrangements, life leave, parental leave, and income protection insurance.

Our employees also enjoy access to a range of discounts on goods and services, as well as opportunities for professional development and career advancement.

Rewards & Recognition

Our organization values diversity, equity, and inclusion, and has been recognized for our commitment to these values through various awards and recognition programs.

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