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Customer Experience Manager
2 weeks ago
About This Opportunity
This Care Advocate - Sleep Solutions will play a pivotal role in enhancing our customers' overall experience with ResMed's sleep care products and services. Your primary focus will be on identifying and capitalizing on sales opportunities within our existing customer base.
Key Accountabilities
- Servicing our customers' diverse needs through multiple touchpoints, ensuring seamless communication and a positive brand image.
- Building trust and rapport with customers to foster long-term relationships and loyalty.
- Maximizing revenue growth through efficient and effective sales strategies, focusing on cross-selling and upselling our comprehensive product portfolio.
- Staying up-to-date with industry trends, market developments, and competitor activities to maintain a competitive edge.
Requirements
To succeed in this position, you will need:
- Proven experience in customer-facing roles, preferably in a B2B setting.
- Excellent communication, interpersonal, and problem-solving skills.
- Able to work independently, prioritize tasks effectively, and manage time efficiently in a dynamic environment.
- Highly analytical and result-driven, with a strong focus on meeting and exceeding performance metrics.
- Familiarity with CRM software and other relevant tools.
Benefits and Culture
At ResMed, we value our employees' contributions and well-being above all else. Our comprehensive benefits package includes:
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Career advancement opportunities
- 20 weeks Paid Parental leave
- 2-day Volunteer leave
- Carers leave
- Free gym and swimming pool access
- Free parking, subsidised barista coffee, subsidised meals, and many more
Our inclusive culture promotes diversity, creativity, and innovation, empowering our team members to excel and grow professionally and personally.
