Customer Experience Manager

3 weeks ago

Sydney, New South Wales, Australia Mirvac Full time

More than 50 years ago a foundation was laid, with a vision for the future. To re-imagine the environments where Australians would live, work and grow. In this time, Mirvac has evolved from a small joint venture to a thriving ASX-listed property group, leading in sustainability, innovation, safety, and placemaking.

Mirvac has created some of Australia's most iconic places, from thriving residential communities, to landmark offices and mixed-use precincts. At the heart of every project: a deep commitment to our customers, and an ambition to reimagine urban life.

Join us as we work towards building the imagine nation.

Your opportunity

As Customer Experience Manager you will lead and enhance our customer experience initiatives. The ideal candidate will have a deep understanding of customer needs, strong leadership skills, and the ability to drive cross-functional collaboration to improve customer satisfaction and loyalty. This is a newly created role supporting our national portfolio of office and industrial assets.

In this role you will:

  1. Develop and execute customer experience strategy: Align with business objectives and enhance the end-to-end customer journey through mapping and innovative multi-channel programmes.
  2. Manage digital channels and content: Oversee the Mirvac Consumer App, website, social media, and email marketing, focusing on engagement, subscribers, and high-quality content production.
  3. Leadership and collaboration: Provide strategic leadership, mentorship, and promote collaboration within the marketing team to drive performance and efficiency.
  4. Customer insights and community engagement: Conduct competitor and industry research, analyse customer feedback, and engage with the community to understand needs and expectations.
  5. Strategic partnerships and project management: Develop community and brand partnerships, manage multiple projects, contribute to budgeting, and monitor KPIs to ensure consistent customer experience and satisfaction.

Your point of difference

The successful candidate will be degree qualified in Marketing, Communications, Business, or a related field, with prior experience in customer experience management. You will possess strong creative thinking and problem-solving abilities, along with exceptional writing, editing, and proofreading skills. Demonstrated people management experience is essential, with a passion for developing and empowering team members to succeed. You will have prior experience in preparing and managing budgets, and be a strategic thinker who is adaptable to change and capable of dealing with ambiguity and complexity. Additionally, proficiency in digital and content management systems is required.

Life at Mirvac

  • 93% of our employees said that 'they were proud to work for Mirvac'
  • Leadership and Professional Development Programs including Mirvac Masters
  • Diverse workforce with over 25 ethnicities and 33 languages spoken
  • Rewarded with $1000 Mirvac Securities annually

All of these attributes are preferred; if you think you may be the right fit for the role, please still apply.

#J-18808-Ljbffr

  • Customer Experience Manager

    3 weeks ago

    Sydney, New South Wales, Australia Essity Full time

    Customer Experience ManagerModibodi is a leader in innovative, protective, and sustainable apparel, dedicated to improving lives globally. Our mission is to create better lives for men and women through groundbreaking, supportive designs while building a business that drives positive social impact for both humanity and the environment. At Modibodi, we aim to...

  • Customer Experience Manager

    7 days ago

    Sydney, New South Wales, Australia Mirvac Part time

    More than 50 years ago a foundation was laid, with a vision for the future.To re-imagine the environments where Australians would live, work and grow.In this time, Mirvac has evolved from a small joint venture to a thriving ASX-listed property group, leading in sustainability, innovation, safety, and placemaking.Mirvac has created some of Australia's most...

  • Customer Experience Manager

    6 days ago

    Sydney, New South Wales, Australia Employment Hero Full time

    Our MissionWe are dedicated to making employment easier and more valuable for everyone.Our goal is to serve 500,000 businesses globally, with 4 million+ users on the platform, while maintaining a fast-paced, collaborative, high-growth environment.As a Senior Customer Marketing Manager, you'll play a pivotal role in identifying, nurturing, and mobilising...

  • Customer Experience Manager

    3 weeks ago

    Sydney, New South Wales, Australia Inchcape plc Full time

    Are you passionate about sales and delivering exceptional customer service?Join Trivett, part of the global Inchcape group, and lead our Customer Experience Team as the Customer Experience Manager in creating outstanding customer journeys at our Penrith autobravo dealership.Bravoauto is part of the global Inchcape Group. Locally, Inchcape Australasia employs...

  • Customer Experience Manager

    5 days ago

    Sydney, New South Wales, Australia Inchcape plc Full time

    Are you passionate about sales and delivering exceptional customer service?Join Trivett, part of the global Inchcape group, and lead our Customer Experience Team as the Customer Experience Manager in creating outstanding customer journeys at our Penrith autobravo dealership.Bravoauto is part of the global Inchcape Group. Locally, Inchcape Australasia employs...

  • Customer Experience Manager

    24 hours ago

    Sydney, New South Wales, Australia Entain Australia & New Zealand Full time

    About UsAt Entain Australia & New Zealand, we are revolutionising the sports and racing industry by delivering exceptional customer experiences. Our commitment to innovation, creativity, and customer connection drives us to excel in our field.Job DescriptionWe are seeking a highly skilled VIP Account Manager to join our Client Accounts department. As a key...

  • Customer Experience Manager

    6 days ago

    Sydney, New South Wales, Australia Essity Full time

    Customer Experience Manager page is loadedCustomer Experience ManagerApply remote type Hybrid locations Sydney, Australia time type Full time posted on Posted 2 Days Ago job requisition id Essity252391Customer Experience ManagerModibodi is a leader in innovative, protective, and sustainable apparel, dedicated to improving lives globally. Our mission is to...

  • Customer Experience Manager

    6 days ago

    Sydney, New South Wales, Australia Essity Full time

    Customer Experience Manager page is loaded Customer Experience Manager Apply remote type Hybrid locations Sydney, Australia time type Full time posted on Posted 2 Days Ago job requisition id Essity252391 Customer Experience Manager Modibodi is a leader in innovative, protective, and sustainable apparel, dedicated to improving lives globally.Our mission is to...

  • Customer Experience Manager

    1 week ago

    Sydney, New South Wales, Australia Northern Beaches Council Full time

    Our VisionNorthern Beaches Council is dedicated to delivering exceptional services to our community. As a Customer Experience Manager, you will play a vital role in achieving this vision by providing outstanding customer service and creating memorable experiences for our patrons.You will be responsible for coordinating and leading various activities,...

  • Customer Experience Manager

    6 days ago

    Sydney, New South Wales, Australia NICE Full time

    About the Role">This is a unique opportunity to join NICE as a Manager Technical Support.You will lead a team of support engineers to deliver exceptional customer experiences, managing resources to provide optimum support for customers.The ideal candidate will have a strong background in managing customer relationships, coordinating with internal teams, and...

  • Customer Experience Manager

    7 days ago

    Sydney, New South Wales, Australia ClearCompany Full time

    Customer Experience ManagerWe are seeking an exceptional Customer Experience Manager to lead our in-room dining team at ClearCompany.You will play a crucial role in shaping our guests' experiences by providing personalized attention and creating memorable moments.Main responsibilities:Lead by example in delivering exceptional customer service.Foster strong...

  • Customer Experience Manager

    7 days ago

    Sydney, New South Wales, Australia A Man & His Cave Full time

    Transform Customer Experiences at A Man & His CaveAbout the RoleWe're seeking an experienced Customer Experience Manager to lead our offshore customer service team in the Philippines. As a key member of our Sydney office, you'll oversee daily operations and drive exceptional customer experiences.Main Responsibilities:Lead and motivate the customer service...

  • Customer Experience Manager

    3 weeks ago

    Sydney, New South Wales, Australia Hustle Full time

    Customer Experience ManagerThis range is provided by Hustle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$85,000.00/yr - A$130,000.00/yrCustomer Experience & Retention LeadSydney(We're open to all levels of experience)Love creating unforgettable customer experiences? Obsessed with...

  • Customer Experience Manager

    6 days ago

    Sydney, New South Wales, Australia Northcott Part time

    Job Responsibilities: Develop, distribute and analyze customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience.Develop and embed strategies to improve customer interactions across multiple touchpoints and channels.Collaborate with cross-functional teams, such as...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Target Australia Pty. Ltd. Full time

    As a Store Manager at Target Australia Pty. Ltd., you'll play a critical role in driving business growth, enhancing customer experience, and fostering a positive work environment.Your Key ResponsibilitiesYou'll be accountable for:Store Operations: Manage all aspects of store operations, including staff management, inventory control, and visual...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Allkinds Pty Full time

    About Allkinds Pty:We're a world of self-care and self-expression, just for kids and teens. Our brand is built on bold creative thinking, ensuring every experience is brilliantly designed and beautifully connected. We're committed to making self-care an enjoyable journey for kids and teens, and we're seeking a Store Manager who shares our vision.As a Store...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Retail Prodigy Group Full time

    About the JobRetail Prodigy Group is seeking an Assistant Store Manager to join our team in Parramatta, NSW. In this role, you will be responsible for leading a winning team to consistently deliver the Ultimate Customer Experience.As a key member of our team, you will work collaboratively with the Store Manager to achieve sales targets, develop and implement...

  • Customer Experience Manager

    4 days ago

    Sydney, New South Wales, Australia TeleTech Holdings, Inc. Full time

    We are seeking a Customer Experience Manager to lead our customer-facing team and drive exceptional results. As a key leader, you will be responsible for developing and implementing strategies to enhance the customer experience and achieve business goals.Responsibilities:Develop and implement customer experience strategies to drive business resultsLead a...

  • Customer Experience Manager

    3 weeks ago

    Sydney, New South Wales, Australia Northcott Full time

    Job Responsibilities:Develop, distribute and analyze customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience.Develop and embed strategies to improve customer interactions across multiple touchpoints and channels.Collaborate with cross-functional teams, such as...

  • Customer Experience Manager

    7 days ago

    Sydney, New South Wales, Australia ClearCompany Full time

    The Customer Experience Manager role at ClearCompany involves driving client satisfaction, product adoption, and retention by providing a seamless and proactive customer experience. As a Customer Experience Manager, you'll be responsible for developing and maintaining strong, long-term relationships with clients, acting as their trusted advisor and advocate...