Customer Experience Manager

3 weeks ago

Sydney, New South Wales, Australia Hustle Full time
Customer Experience Manager

This range is provided by Hustle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$85,000.00/yr - A$130,000.00/yr

Customer Experience & Retention Lead

Sydney

(We're open to all levels of experience)

Love creating unforgettable customer experiences? Obsessed with boosting loyalty and engagement?

We're on the hunt for a Customer Experience and Retention Lead who can turn every customer interaction into a memorable journey

The Gig:

You'll be the mastermind behind optimising on-site experiences, crafting personalised email flows, and driving loyalty through creative retention strategies. From perfecting search functionality to managing loyalty programmes and on-site quizzes, you'll make sure customers keep coming back for more.

What You'll Do:

  1. Design seamless and engaging customer journeys across the website.
  2. Create retention strategies that keep customers coming back (and raving about the brand).
  3. Optimise Klaviyo email and SMS flows to boost post-purchase engagement.
  4. Manage loyalty programmes and customer reviews to build a community of brand advocates.
  5. Dive into the data to spot trends, measure success, and find opportunities to improve.
  6. Work with the marketing and product teams to ensure a consistent, customer-first experience.

What We're Looking For:

  1. 1+ years' experience in customer experience, eCommerce, or retention.
  2. Pro with Klaviyo or similar email marketing platforms.
  3. Data-driven decision maker with a creative flair.
  4. A people person who's passionate about delivering exceptional customer experiences.
  5. Bonus points if you're into running or have an active lifestyle

Why You'll Love This Role:

  1. Join a brand that genuinely cares about its customers and community.
  2. Opportunity to shape customer journeys and make a real impact.
  3. Supportive, fun team culture with loads of room for growth.

Ready to Make a Difference?

If you're ready to bring your creativity, passion, and data-driven mindset to this exciting role, we want to hear from you

Apply Now via the advert or contact maria@hustle.global for more information

Please note, only applicants with PR or Citizenship in Australia will be considered for this role, it will not offer sponsorship.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing, Analyst, and Design

Industries

Retail Apparel and Fashion

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