Advanced Technical Support Professional

1 week ago

Melbourne, Victoria, Australia beBeeEngineer Full time $100,000 - $120,000

Job Opportunity:

We are seeking a technically capable and customer-focused professional to join our Service Desk team.

This is a hands-on role suited to someone who thrives in a fast-paced MSP environment, is confident working directly with customers, and can balance technical troubleshooting with excellent communication skills.

The ideal candidate will have a strong understanding of Windows desktop and server environments, experience supporting Microsoft 365 environments, including Intune, and familiarity with backup platforms and endpoint protection.

They will also have intermediate networking knowledge, experience working with RMM and PSA platforms, and excellent communication skills, both verbal and written.

Key Responsibilities:

  • Take ownership of support tickets from start to resolution, escalating to senior engineers when necessary.
  • Provide guidance and resolve issues escalated by Level 1 engineers.
  • Support clients across diverse environments, ensuring high-quality, timely support.
  • Manage and troubleshoot Active Directory, DNS, DHCP, and Group Policy.
  • Maintain and monitor backups, ensuring restoration processes are tested and functional.
  • Respond to security alerts and follow established protocols to maintain client security.
  • Perform basic network troubleshooting and escalate complex issues as needed.
  • Support endpoints using RMM tools and other remote technologies.
  • Contribute to and maintain technical documentation and process improvements.
  • Participate in team stand-ups and share knowledge with the broader support team.
  • Attend client sites for onsite work as required.

About You:

You are a proactive problem-solver who is comfortable working independently but also values teamwork.

Strong analytical and communication skills, combined with a passion for delivering exceptional customer experiences, make you an ideal fit for this role.

Requirements:

  • Minimum 5 years experience in a service desk or MSP environment.
  • Strong experience supporting Microsoft 365 environments, including Intune.
  • Good understanding of Windows desktop and server environments.
  • Familiarity with backup platforms and endpoint protection.
  • Intermediate networking knowledge (VPN, DNS, DHCP, VLANs, basic firewall rules).
  • Experience working with RMM and PSA platforms.
  • Excellent communication skills, both verbal and written.
  • Strong documentation habits and ability to follow ITIL-aligned processes.
  • Ability to work in a hybrid environment.
  • Full working rights in Australia.

Highly Desirable:

  • Experience with Autopilot and remote device provisioning.
  • Basic PowerShell scripting for troubleshooting or automation.
  • Exposure to supporting cloud migrations or Microsoft 365 projects.
  • Experience supporting clients in regulated industries.

Our Culture:

We pride ourselves on a collaborative culture where knowledge sharing, process improvement, and professional development are encouraged.

Join us in shaping the future of our organization and helping our clients achieve their goals.

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