In-Store Product Care Specialist
2 weeks ago
Key Responsibilities
As an In-Store Product Care Specialist, you will deliver exceptional customer service to build trust and retain client relationships. Your key responsibilities will include:
- Providing clients with a superior retail experience and promoting a consumer-centric culture
- Managing the ticketing process to ensure all tickets are actioned in a timely manner
- Examining customer issues and taking action as per Gucci policies and procedures to ensure consistency in after-sale care
- Building long-lasting relationships with clients
- Ensuring proper floor coverage to handle client queries regarding product quality
Requirements
To be successful in this role, you will need:
- Previous experience in customer service, with a preference for luxury retail
- A client-centric mentality
- Computer proficiency (Microsoft Suite) and internet savvy
- The ability to drive sales and meet customer expectations
- Outstanding luxury selling behaviors, with a focus on listening and responding to customer needs
About Us
Gucci is a global luxury fashion brand that offers endless possibilities for growth and development. We are committed to fostering a diverse workforce and promoting leadership skills to help every employee reach their full potential in a stimulating and fulfilling workplace environment.
Why Work with Us?
This is a great opportunity to join the Gucci adventure and contribute to the development of our business. With a thriving Atelier in a global Luxury Group, we offer a unique chance to learn and grow with a talented team of individuals who are passionate about breaking new ground in the fashion world and beyond.
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