In-Store Product Care Specialist

2 weeks ago


Brisbane, Queensland, Australia Gucci Full time

Key Responsibilities

As an In-Store Product Care Specialist, you will deliver exceptional customer service to build trust and retain client relationships. Your key responsibilities will include:

  • Providing clients with a superior retail experience and promoting a consumer-centric culture
  • Managing the ticketing process to ensure all tickets are actioned in a timely manner
  • Examining customer issues and taking action as per Gucci policies and procedures to ensure consistency in after-sale care
  • Building long-lasting relationships with clients
  • Ensuring proper floor coverage to handle client queries regarding product quality

Requirements

To be successful in this role, you will need:

  • Previous experience in customer service, with a preference for luxury retail
  • A client-centric mentality
  • Computer proficiency (Microsoft Suite) and internet savvy
  • The ability to drive sales and meet customer expectations
  • Outstanding luxury selling behaviors, with a focus on listening and responding to customer needs

About Us

Gucci is a global luxury fashion brand that offers endless possibilities for growth and development. We are committed to fostering a diverse workforce and promoting leadership skills to help every employee reach their full potential in a stimulating and fulfilling workplace environment.

Why Work with Us?

This is a great opportunity to join the Gucci adventure and contribute to the development of our business. With a thriving Atelier in a global Luxury Group, we offer a unique chance to learn and grow with a talented team of individuals who are passionate about breaking new ground in the fashion world and beyond.



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