Luxury Product Care Specialist
4 days ago
We are seeking an experienced In-Store Product Care Specialist to join our dynamic team in Brisbane. This is a fantastic opportunity to work with a luxury fashion brand and contribute to the delivery of exceptional customer service.
Key Responsibilities- Provide clients with excellent customer service to build trust and retain relationships
- Deliver retail excellence, promoting a consumer-centric culture
- Manage ticketing process ensuring timely action on all tickets
- Examine customer issues, acting according to Gucci policies and procedures
- Build long-lasting relationships with clients, guaranteeing proper floor coverage
- Work cross-functionally with other departments, directing contact with the Product Care Front Office team
- Previous experience in customer service, luxury retail preferred
- Client-centric mentality, computer proficiency, and internet savvy
- Ability to meet and exceed sales goals, outstanding luxury selling behaviours
Gucci is committed to building a diverse workforce, fostering a stimulating and fulfilling workplace environment. We welcome applications from all qualified candidates, regardless of their background.
Compensation and BenefitsThe estimated annual salary for this role is AU$60,000 - AU$80,000 depending on experience. We also offer a range of benefits, including opportunities for talent development and internal mobility within the Kering Group.
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Luxury Customer Service Expert
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In-Store Product Care Specialist
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