Luxury Product Care Specialist

4 days ago


Brisbane, Queensland, Australia Gucci Full time
About the Role

We are seeking an experienced In-Store Product Care Specialist to join our dynamic team in Brisbane. This is a fantastic opportunity to work with a luxury fashion brand and contribute to the delivery of exceptional customer service.

Key Responsibilities
  • Provide clients with excellent customer service to build trust and retain relationships
  • Deliver retail excellence, promoting a consumer-centric culture
  • Manage ticketing process ensuring timely action on all tickets
  • Examine customer issues, acting according to Gucci policies and procedures
  • Build long-lasting relationships with clients, guaranteeing proper floor coverage
  • Work cross-functionally with other departments, directing contact with the Product Care Front Office team
Requirements
  • Previous experience in customer service, luxury retail preferred
  • Client-centric mentality, computer proficiency, and internet savvy
  • Ability to meet and exceed sales goals, outstanding luxury selling behaviours
About Us

Gucci is committed to building a diverse workforce, fostering a stimulating and fulfilling workplace environment. We welcome applications from all qualified candidates, regardless of their background.

Compensation and Benefits

The estimated annual salary for this role is AU$60,000 - AU$80,000 depending on experience. We also offer a range of benefits, including opportunities for talent development and internal mobility within the Kering Group.



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