Senior Technical Support Consultant
6 days ago
We are seeking a highly skilled Senior Technical Support Consultant to join our team at Capgemini. As a key member of our Business Applications Operations team, you will be responsible for providing expert technical support and guidance to our clients in relation to their Dynamics 365 Customer Engagement solutions.
Key Responsibilities- Technical Support: Provide objective advice, expertise, and specialist skills in Dynamics 365 Customer Engagement (CRM) Development, as well as wider consulting skills.
- Support Tasks: Complete support tasks and smaller support projects working across all of our different client solutions.
- Solution Design: Contribute to Solution Design artefacts that translate business requirements into solution design.
- User Training: Prepare IP/Wiki materials and participate in providing user training to our clients.
- Transition Activities: Undertake transition activities and collection/establishment of support artefacts as allocated.
- Client Support: Provide support to existing clients with minimal supervision.
- Experience: Several years' experience in development, enhancement, and configuration of Dynamics CE solutions.
- Programming Skills: Excellent understanding of coding methods and best practices.
- Support Environment: Demonstrated experience in a support or operations environment – incident management, release management & change management will be familiar terms to you.
- Troubleshooting: Expert trouble shooter with a passion for solving complex problems and handling release management tasks as needed.
- Configuration and Customisation: Experience in configuration and customisation of Dynamics 365 CE including Plugins, Java Scripts, Web Services, Logic Apps, Azure Functions, and Service Bus.
- Power Platform: Experience in the Power Platform including Canvas and Model-Driven Apps, PowerApps Portals, Power Automate, and CDS.
- Azure DevOps: Experience using Azure DevOps with Dynamics 365.
- Foundation Technologies: Foundation technologies: Office 365 family, Internet Information Server, SQL Server, Microsoft Azure, Windows Desktop OS.
At Capgemini, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people, and our communities get the future they want. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belonging. We are committed to being active allies for everyone.
What We Offer- Team Culture: We provide a team that feels like family.
- Development Opportunities: We offer ongoing support and development for your future career growth.
- Flexible Work Arrangements: Depending on your location, an awesome social calendar - weekly social gatherings, team sports events, a focus on health and wellbeing, including a flexible Work from Home program, sporting teams, discounted health insurance, and much more.
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