Financial Crime Resolution Specialist

1 week ago

Melbourne, Victoria, Australia beBeeInvestigation Full time $115,000 - $145,000

Job Title: Financial Crime Resolution Specialist

About the Role

We are seeking an experienced Financial Crime Resolution Specialist to join our Case Management & Customer Resolutions Team. In this role, you will play a critical part in protecting our bank and customers from financial threats.

Main Responsibilities:

  • Conduct thorough fraud investigations to identify and mitigate potential risks.
  • Facilitate the provision of high-quality service to internal and external customers.
  • Work closely with Service Portfolio Leads to provide recommendations for improving standards, policies, strategies, and best practices.
  • Collaborate with government agencies and internal/external stakeholders on fraud investigations and prevention.
  • Respond to Internal, External Dispute Resolution inquiries related to external Fraud events.
  • Prepare reporting and insights on relevant investigations and received alerts.
Requirements

To be successful in this role, you will require:

  • Proven experience in financial crime, preferably conducting fraud investigations.
  • Excellent strategic thinking and analytical skills to draw conclusions, generate ideas, and resolve complex problems.
  • Customer-driven approach with a commercial mindset.
  • Excellent verbal and written communication skills.
  • Attention to detail with the ability to identify issues/breaches as they arise.
  • Proven experience in process improvement is highly regarded.
What We Offer

We offer a diverse and inclusive workplace that values equity and respect. Our culture promotes a work environment where everyone feels valued and appreciated for being their authentic selves. We strive to foster an inclusive environment where all colleagues' unique backgrounds and identities are understood, respected, and celebrated.

Key Skills: Financial crime, fraud investigation, customer service, collaboration, problem-solving, analytical skills, commercial mindset, attention to detail, process improvement.

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