Melbourne Security Operations Centre Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeIncident Full time $82,219 - $104,194

Job Overview

We are seeking a highly motivated and experienced security professional to join our team in Melbourne. As a key member of our security operations team, you will be responsible for providing control room monitoring and call centre duties to assist with corporate client's security needs.

About the Role

This fast-paced role sits within a large team within the Melbourne CBD, within a state-of-the-art monitoring centre in a modern corporate office. In this position, you will provide assistance with telephone call centre helpdesk functions, remote incident response and coordination, security service bookings, and CCTV and alarm monitoring.

Duties and Responsibilities

  • Assisting with the telephone call centre helpdesk function for corporate client's internal security phone lines and emergency line.
  • Remote incident response and coordination, liaising with internal and external staff regarding security matters.
  • Security service bookings and dispatch of guards, roving patrol teams, and technicians.
  • Completing accurate and detailed incident reports in the client's database.
  • CCTV and alarm monitoring, as well as use of building management systems.

Required Skills and Qualifications

  • A Victorian Security Licence.
  • A Certificate II or III in Security Operations.
  • Experience dealing with a high volume of inbound calls, of different levels of urgency.
  • Experience in a control room or monitoring centre environment, managing multiple sites and alarms.

Benefits of Joining Our Team

We offer a dynamic and supportive work environment that fosters career growth and development. If you have the necessary skills and experience, we encourage you to apply.

Selection Process

  • Shortlisted applicants will receive a phone call with one of our recruiters.
  • The next step is to attend an onsite interview and site tour with our Operations Manager.
  • If successful after the interview, you will need to complete and pass a pre-employment medical assessment, a national police check, and reference checks.
  • Upon passing, you'll receive an employment contract plus a final set of Onboarding Forms to complete.

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