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Customer Support Engineer

1 month ago

Sydney, New South Wales, Australia Equinix Full time

As a Data Center Customer Operations Engineer at Equinix, you will be part of a dynamic team responsible for providing 24/7 support to our customers. In this role, you will work closely with other teams to ensure seamless operations and resolve any issues that may arise.

The estimated salary for this role is $85,000-$115,000 per year, depending on experience. This is a full-time, permanent position with a global company leader in the data center industry.

Your responsibilities will include installing and configuring network devices, providing remote technical support, and monitoring network activities to ensure uptime and efficient resolution of issues. You will also be responsible for upgrading network equipment, performing tape backups, and supporting the operations and security teams.

To be successful in this role, you should have strong technical skills, excellent communication skills, and a commitment to teamwork. You should also have completed a TAFE NSW certification in IT or Telco related course and possess hands-on experience or understanding of fiber optics.