Customer Service Representative
1 month ago
We are seeking a skilled and compassionate Care Manager to join our team at Kincare. As a key member of our community-based care team, you will be responsible for managing a caseload of elderly individuals with Home Care Packages.
Your primary focus will be on assessing the needs of our customers, developing personalized care plans, and managing budgets in accordance with program guidelines. You will also be responsible for onboarding new customers and proactively managing existing ones with a person-centered approach.
Collaboration with our Clinical, Scheduling, and Service Delivery teams will be crucial to delivering comprehensive care. You will work autonomously from home and within the community, visiting customers in their homes across Ipswich, Toowoomba, and Brisbane.
About YouTo be successful in this role, you will have:
- Previous experience in community-based case management (desirable)
- Experience with Home Care Packages (desirable)
- A current driver's license
- A reliable vehicle with minimum Third Party insurance
- Strong communication skills, both verbal and written
- Demonstrated empathy and compassion
- Excellent problem-solving abilities and critical thinking skills
- Good organizational and time management skills
- Cultural competence and the ability to work with diverse populations
- Advocacy skills to ensure clients' needs are met
- Collaboration and teamwork skills to work effectively with interdisciplinary teams
We offer a flexible and autonomous work environment, with the opportunity to manage your own schedule each week. You will have the flexibility to work from home and within the community, with regular visits to customers in their homes.
We are committed to delivering high-quality care to our customers, and we are looking for a skilled and compassionate Care Manager to join our team.
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