Customer Service Representative

6 days ago


Ipswich, Australia Kincare Full time

About the role:

We are seeking a skilled Community Care Coordinator to join our team at Kincare. In this role, you will be responsible for managing a caseload of community-based elderly individuals with Home Care Packages. Your primary responsibility will be to assess their needs, develop personalised care plans, and manage budgets in accordance with program guidelines.

You will work autonomously from home and within the community, visiting customers in their homes across Ipswich, Toowoomba and Brisbane. To be successful in this role, you will have:

  • Previous experience in community-based case management
  • Experience with Home Care Packages
  • A current driver's licence
  • A reliable vehicle with minimum Third Party insurance
  • Strong communication skills, both verbal and written
  • Demonstrated empathy and compassion
  • Excellent problem-solving abilities and critical thinking skills
  • Good organisational and time management skills
  • Cultural competence and the ability to work with diverse populations
  • Advocacy skills to ensure clients' needs are met
  • Collaboration and teamwork skills to work effectively with interdisciplinary teams

Please review the job ad carefully and, if you meet the criteria and are interested in applying, please seek endorsement from your current manager first before submitting your updated CV via the link.



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