Level 1 Application Support Role
6 days ago
We are seeking a proactive and customer-focused professional to provide high-quality, first-level support to end users.
This is an opportunity to join a dynamic team committed to delivering exceptional service in a national health services organisation.
About the Job- You will be the first point of contact for staff when it comes to application-related issues.
- You will manage incoming support requests through our ticketing system, ensuring timely resolution and clear communication.
- Support & Troubleshooting: Provide accurate logging and categorisation of tickets, and escalate complex issues as needed.
- Ticket Management: Prioritise and assign tickets based on urgency and impact, ensuring SLA timeframes and communication standards are consistently met.
- Process Improvement: Identify recurring issues and create knowledgebase articles to empower users and reduce ticket volume.
- Stakeholder Communication: Deliver regular status updates and maintain a high level of communication clarity and responsiveness.
- Qualifications in Business, Technology, Computer Science, or a related field.
- Experience in a healthcare or health services environment is highly desirable.
- Proficiency in ticketing systems (e.g., Jira, Zendesk, ServiceNow) and Microsoft Office Suite.
You will be part of a supportive team that values innovation, collaboration, and continuous improvement.
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