Customer Experience Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCareer Full time $50,000 - $80,000

Customer Experience Specialist.

Job Description

As a Customer Experience Specialist, you will play a pivotal role in delivering exceptional experiences to our customers by meeting their end-to-end banking needs. This includes assisting customers with inquiries, educating them about our online platforms, and recommending products and services that best suit their requirements.

You will be responsible for designing solutions that meet the needs, objectives, and interests of our customers. Additionally, you will educate and support customers with their digital literacy and online banking needs as we continue to innovate our offerings.

In this dynamic and high-impact role, you will have the opportunity to make a difference in people's lives by:

  • Delivering win-win solutions for our bank and our customers.
  • Keeping up with constant change and staying updated on the latest developments in the industry.
  • Guiding customers through personalized lending solutions, such as tailored personal loans and credit card options.
  • Being a lifelong learner and taking advantage of on-the-job training and other learning opportunities to enhance your skills and knowledge.
  • Building connections with customers, colleagues, and the community, while also giving back and making a positive impact.

This is a permanent, full-time position located in Wandin North.

Requirements

To succeed in this role, you must consistently deliver exceptional customer service. We are looking for candidates who possess the following qualities:

  • A proven ability to achieve sales results through solutions that truly meet customers' needs.
  • Confidence in communicating with new and existing customers face-to-face and over the phone.
  • The ability to quickly build relationships and rapport with customers and colleagues.
  • An eagerness to understand and share what makes us different from other banks.
  • Drive for collaboration and a willingness to work together to achieve goals.
  • Experience in consumer lending is an asset but not essential.

Benefits

We offer a range of benefits that support your health, wellbeing, and career growth. These include:

  • Health and wellbeing support, including discounted gym memberships, private health insurance options, and access to our Employee Assistance Program (EAP).
  • Opportunities for professional development and growth through our corporate university 'BEN U'.

Community Banking Model

Our Community Banking model operates on a shared revenue approach, where profits generated are reinvested directly into the communities that create them. By joining our Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.

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