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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in the Canberra Region. As a key member of our branch team, you will be responsible for providing exceptional service and support to our customers in relation to their financial needs.
Key Responsibilities- Deliver outstanding customer service through face-to-face, phone, and online interactions, ensuring customers feel valued and supported.
- Explore new opportunities to find the right financial solutions for customers, improving their financial position and building long-term relationships.
- Utilize various technologies, systems, and digital platforms to provide efficient and effective service, including cash handling and balancing.
- Work collaboratively with your Manager and team to achieve branch goals and objectives, maintaining a high level of operational adherence to company and regulatory standards.
- Perform administrative duties, ensuring accurate and timely completion of tasks.
- Experience in sales and service, preferably in retail, banking, or hospitality industries.
- Cash handling experience and attention to detail.
- A learning mindset and ambition to build a career in the banking industry.
- Aptitude for technology and proficiency in MS Office programs/apps.
- Honesty and integrity, with a commitment to following procedures and policies in a regulated financial environment.
- A flexible approach to work, with the ability to take initiative, prioritize tasks, and problem-solve.
- A genuine desire to help people and work collaboratively with a team.
IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. We are committed to providing simple, competitive, and authentic banking that helps our members and communities be better off. With a strong focus on community and customer service, we offer a supportive culture that promotes inclusion and employee wellbeing.
Benefits- A competitive remuneration package.
- Wellbeing days.
- Product concessions.
- Paid parental leave.
- Purchased leave options.
- Study assistance.
- Corporate uniform.
- Genuine investment in your learning and professional growth.
