Housekeeping Manager

4 days ago

Melbourne, Victoria, Australia beBeeHospitality Full time $60,000 - $75,000
Housekeeping Manager Job Description

We are seeking an experienced Housekeeping Manager to lead our team in maintaining the highest standards of cleanliness and hospitality.

About the Role:

This is a key position that involves supervising and managing the housekeeping staff, ensuring all tasks are completed efficiently and to high standards. The successful candidate will have excellent leadership and team management skills, with the ability to motivate and guide staff effectively.

Key Responsibilities:

  • Supervise and manage the housekeeping staff, including scheduling, training, and performance evaluations.
  • Oversee the daily operations of the housekeeping department, ensuring all tasks are completed efficiently and to high standards.
  • Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure compliance with cleanliness and maintenance standards.
  • Address and resolve any guest complaints or issues related to housekeeping promptly and professionally.
  • Manage inventory levels of cleaning supplies, linens, and equipment, ensuring timely ordering and replenishment.
  • Monitor and control departmental expenses, including supply usage and equipment maintenance.
  • Develop and implement training programs for new and existing housekeeping staff to ensure they are knowledgeable about procedures and standards.
  • Provide ongoing coaching and support to staff to enhance their skills and performance.
  • Ensure that all housekeeping practices comply with health and safety regulations and company policies.
  • Conduct regular safety audits and address any potential hazards or issues.
  • Collaborate with other departments, such as front desk and maintenance, to ensure seamless operation and guest satisfaction.
  • Communicate effectively with staff and management to address any issues or concerns and ensure smooth operations.
  • Maintain accurate records of housekeeping activities, including room status, maintenance requests, and staff performance.
  • Prepare and present reports on departmental performance, including cleanliness scores and guest feedback.

Requirements:

  • Education in hospitality management or related field preferred.
  • 3-5 years of experience in a housekeeping or facilities management role, with at least 1-2 years in a supervisory capacity.
  • Strong knowledge of cleaning techniques, equipment, and safety standards.
  • Proven leadership and team management skills, with the ability to motivate and guide staff effectively.
  • Excellent organizational and multitasking abilities, with a keen eye for detail.
  • Strong communication and interpersonal skills, with a focus on customer service.
  • Ability to handle sensitive information and maintain confidentiality.

What We Offer:

  • A competitive salary package.
  • The opportunity to work with a dedicated team of professionals.
  • Ongoing training and development opportunities.

About Us:

We are a leading provider of housekeeping and commercial cleaning services, with over a decade of expertise in the industry. Our comprehensive knowledge spans every facet of hotel housekeeping and commercial cleaning, making us a trusted partner in the industry.

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