Funeral Support Professional

2 weeks ago

Perth, Western Australia beBeeAdministrative Full time $65,444 - $93,656
Job Title: Administrative Arranger

Pursuing a career in funeral services can be a deeply rewarding experience for individuals who value supporting people and families through challenging times.

As an integral member of our team, the Administration Arranger plays a vital role in ensuring exceptional client service and support. This includes acting as the first point of contact, maintaining reception areas that reflect a professional image, and providing administrative support to the team.

Key Responsibilities:

  • Act as the initial point of contact for clients, visitors, and telephone enquiries
  • Ensure reception is welcoming, neat, and tidy and reflects a professional image
  • Administrative support for the team (data entry, preparing letters, presentations)
  • Receive payments and issue accounts and associated correspondence
  • Identify service requirements with sensitivity to client grief, beliefs, traditions, and rituals
  • Maintain up-to-date knowledge of products and services
  • Complete funeral documentation accurately and on time
  • Explain costs and payment terms clearly
  • Liaise with service providers, such as clergy, florist, newspapers, and other suppliers

Requirements:

  • Experience in a service-driven organisation
  • Competent keyboard/computing and telephone operating skills
  • Be people-oriented and communicate effectively both in-person and on the telephone
  • Be sensitive to grieving people, their values, and beliefs, and possess a level of comfort working with the deceased
  • Interpersonal skills to work in a close team environment and proactively support the team
  • Willingness and motivation to undertake training and development programs
  • The ability to respond appropriately to client/family concerns
  • A sense of ease working with grieving families and the deceased
  • Current status as Justice of the Peace or eligibility to become certified
  • A current unrestricted driver's license

Benefits:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access Employee Assist Programs

Join Our Team:

If you are passionate about delivering exceptional customer service and have a genuine interest in supporting people and families during difficult times, we encourage you to explore this opportunity further.

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