Principal Engineer

3 weeks ago


Melbourne, Victoria, Australia Xero Full time
About the Role

Xero is seeking a highly skilled Principal Engineer to join our Site Reliability Engineering (SRE) team. As a key member of our team, you will be responsible for ensuring the reliability and performance of our cloud-based platform.

About the Team

Our SRE team is a global group of engineers based across New Zealand, Australia, and the USA. We work together to drive and influence Xero to provide the most reliable experience for our customers. We combine software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions.

Key Responsibilities
  • Take a multi-year, industry-leading perspective to ensure our products are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions.
  • Build deep cross-functional relationships at all levels of the organisation to influence for the best reliability outcomes for Xero.
  • Engage in productive challenge, manage different viewpoints, and move critical company priorities forward through curiosity and thoughtful questioning.
  • Influence technical and engineering strategy and direction while remaining connected to the day-to-day engineering challenges.
  • Lift team and individual performance through coaching and mentoring, goal clarity, feedback, and removing barriers.
  • Develop a team culture of ownership through role modelling, empowerment, continuous improvement, experimentation, and feedback.
  • Analyse complex challenges, facilitate collaborative problem-solving, and navigate obstacles efficiently.
  • Translate strategy and organisational and engineering needs into a technical vision and roadmap across the domain, and be a key driver in implementing that vision over time.
  • Provide thought leadership and guidance on security, scalability & performance, monitoring & alerting, analytics, documentation, and quality.
Requirements
  • Reliability and distributed systems engineering, including running complex systems at large scale.
  • Strong strategic delivery experience in either software engineering or platform engineering.
  • Experience working in environments with more advanced security and networks.
  • Applying systems thinking and systems engineering to the engineering environment.
  • Advanced experience in logging, monitoring, and observability of distributed systems, including troubleshooting and service level objectives.
  • Leading incident management and response, including complex and high-severity incidents; post-incident reviews, incident analysis, and learning from incidents.
  • Strong hands-on experience in DevOps, continuous delivery, CI/CD, automated quality, and safe deploy and release at scale.
  • Experience with the implementation and support of SaaS developer tooling commonly used for observability and incident management, such as New Relic, Sumo Logic, and/or PagerDuty.
About Xero

Xero is a leading cloud-based accounting and financial management platform. We are committed to providing the most reliable experience for our customers and are seeking a highly skilled Principal Engineer to join our SRE team.

We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.


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