Service Ambassador

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $56,000 - $86,000
Hotel Ambassador

Oversee the guest experience with attention to detail and a passion for delivering exceptional service.

  • Serve as the primary point of contact, addressing all inquiries and ensuring seamless check-in/check-out processes.
  • Accurately allocate rooms based on guest preferences, taking into account availability and special requests.
  • Process payment transactions securely and verify billing details to prevent discrepancies.
  • Upsell room upgrades and offer bespoke amenities to elevate the guest experience, fostering loyalty and driving revenue growth.
  • Monitor and maintain meticulous reservation records, facilitating smooth transitions and resolving any issues that may arise.
  • Effectively resolve guest complaints, transforming challenges into opportunities to showcase superior customer service skills.
Essential Qualifications
  • Exceptional customer service skills, with the ability to communicate effectively in high-pressure situations.
  • Proven experience in a similar role within the hospitality industry, demonstrating adaptability and a strong work ethic.
  • Proficiency in using reservation and property management systems, ensuring seamless operations and data accuracy.
  • Strong problem-solving skills, with the ability to remain calm under pressure and think critically.
  • A team player with a positive attitude and willingness to go above and beyond to deliver outstanding results.
  • Flexibility to work rotating schedules, including evenings, overnights, weekends, and public holidays.
Employee Benefits
  • ALL Heartist Membership offering worldwide discounts and perks.
  • Family & Friends Discounts available on accommodations and services.
  • Accor Live Limitless Loyalty Program earning status and reward points.
  • Learn Your Way training platforms supporting career development and professional growth.
  • Build Your Network with Accor professionals worldwide, expanding your professional circle.
  • Worldwide Opportunities to advance your career and take on new challenges.

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