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Customer Banking Specialist Relief
2 months ago
We are seeking a Permanent Part-time Customer Banking Specialist Relief to join our team.
Please note that rosters are predetermined. Before applying, ensure you are available to cover the following roster.
- Part-time 30 hours per week
- Monday to Friday: 9.30am – 4.00pm
Deliver exceptional customer experiences
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to millions of customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.
Our team positively impacts customers' lives at all stages, from opening their first account to planning for retirement. Working with us means you'll be there for customers when they need us.
Key responsibilities
- Provide relieving support to our branches. Travel will be required.
- Have in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking, and Financial Advice.
- Support customers with enquiries, cash handling, transactional service, maintenance on accounts, and process applications for credit products.
- Complete Financial Health Checks to assess customers' financial needs and identify any changes.
- Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
- Problem solve and provide effective solutions while championing our processes, procedures, and risk-adverse culture.
Requirements
- Proven experience delivering exceptional customer service, ideally in Financial Services, Retail, or Hospitality.
- Excellent communication skills and the ability to articulate financial terms in a clear way.
- The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
- Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
Join our team and make a difference
