Full Time Role

7 days ago

Sydney, New South Wales, Australia beBeeCareer Full time
Customer Service Officer

Job Description

We are seeking a passionate, customer-focused Customer Service Officer to join our team in delivering Great Service, Always to our customers.

  • Actively manage commercial warranty and resolution outcomes to a high standard
  • Tag faulty products and liaise with service agents & suppliers, keeping the service database up-to-date
  • Keep our customers updated regarding their service requirements to ensure resolutions are within an acceptable timeframe while providing outstanding customer service
  • Assist with department admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
  • Run weekly reports for repairs / service jobs as required by the Proprietor
  • Advise customers of stock arrival and organise delivery as requested by the Proprietor
  • Be Health and Safety conscious

Required Skills and Qualifications

Experience in a customer-focused business-to-business environment is essential. A successful candidate will have experience working in a high-volume administration role, be able to juggle multiple tasks with a flexible 'can-do' attitude, think on their feet, and manage their own workflow with great organisational and prioritisation skills.

  • Ability to work well as a team member
  • Capacity to service customers while managing work tasks around their needs
  • Going above and beyond to provide exceptional customer-focused problem solving
  • Experience resolving customer complaints and making quick decisions to ensure happy customers and timely, accurate services

Benefits

Generous staff discounts and opportunities for career progression with a trusted national brand make this a fantastic opportunity for the right candidate.

What We Offer

We offer a positive work environment, good performance recognised and rewarded, and paths for career progression with a wide support network for professional development.

Apply now if you're looking for a new challenge.

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