Skate Park Operations Manager

7 days ago

Melbourne, Victoria, Australia beBeeLeader Full time $60,000 - $80,000
Job Opportunity

We are seeking a highly skilled leader to oversee the operations of a Skate Park, working closely with a team to deliver exceptional customer experiences.

About Us

This organisation is focused on reimagining community health and wellbeing experiences, challenging industry norms to create new best practices.

We have achieved significant milestones, maximising community activation, winning individual and facility awards, widely recognised for delivering customer excellence through a values-driven approach to leadership, and profits generating reinvestment in facilities.

Main Responsibilities
  • Leading the day-to-day operations of the Skate Park, including planning and delivery of clinics, lessons, and other programming areas.
  • Supporting the development and growth of the Skate Park team, ensuring all team members perform at their highest level.
  • Maintaining the cleanliness and safety of the skate park, as well as facilitating events and activations.
  • Ensuring effective issue escalation processes, taking ownership of resolving customer issues.
  • Rostering for the Skate Park team, completing shift approvals, and overseeing efficient shift swaps and covers.
  • Coordinating facility hire, retail, and kiosk facilities at the Skate Park.
  • Working with the Marketing team to create regular social media content promoting the Frankston Skate Park.
Key Selection Criteria
  • Skate Park leadership or coaching experience preferred.
  • A keen interest and skill in skating and skate park activities.
  • Demonstrated history of delivering exceptional customer experiences.
  • Experience supporting a small team.
  • Ability to create a safe, positive, welcoming, and inclusive community.
  • Understanding of customer services principles and ability to train staff to achieve high-quality outcomes.
  • Experience delivering exceptional customer service in a busy fast-paced environment.
  • Decision-making and conflict resolution skills.
  • Excellent communication skills
  • Initiative and problem-solving
  • Ability to influence change.
  • Strong culture fit.

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