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Customer Service Representative

2 months ago

Gold Coast, Queensland, Australia Telstra Full time
About the Role

We are seeking a highly motivated and experienced Customer Service & Sales professional to join our team at Telstra. As a Retail Sales Consultant, you will play a key role in delivering exceptional customer experiences and driving sales growth in our stores.

Key Responsibilities

  • Provide quality customer service to all customers, ensuring their needs are met and exceeded.
  • Maximize sales by providing the latest product and service information to customers, and achieving sales and performance targets.
  • Ensure store presentation is in line with retail shop standards, maintaining a clean and organized store environment.

Requirements

  • Experience in a customer-facing role, with a proven track record of delivering great customer experiences.
  • Ability to solve complex problems, think critically, and make sound decisions.
  • Effective communication skills, with the ability to work collaboratively with colleagues and customers.
  • Previous experience in a customer-facing environment is highly advantageous.

What We Offer

  • A variety of flexible working arrangements, including casual, part-time, or full-time positions, to suit your needs.
  • Fantastic career growth prospects, with ongoing product training and development.
  • In-store mentorship and support, to help you succeed in your role.
  • Highly rewarding sales environment, with opportunities to earn bonuses and incentives.
  • Corporate discounts and benefits, including 30% off Telstra products and services.