Senior Representative I, Customer Solutions Expert

1 month ago

Sydney, New South Wales, Australia ServiceRocket Full time
About the Role

We are seeking a highly skilled Senior Representative I, Customer Solutions to join our sales team. This key member will be responsible for finding and driving both short and long-term opportunities.

The ideal candidate will have experience in solution selling, using products such as Atlassian to drive transformational services solutions to customers.

Key Responsibilities
  1. Develop an interaction strategy to determine the objectives and level of effort required to effectively target assigned strategic accounts/territory.
  2. Capture all external and market-based data, current and prospective customer information, and data that could assist with the sales process.
  3. Generate leads, close business (new & renewal) to meet/exceed quota, manage pipeline, update forecast, develop and execute account plans.
  4. Hunt and identify prospective customers from business directories, participation in business communities and events.
  5. Contact and qualify prospective customers. Develop initiatives within sales to improve funnel conversion rates and increase the volume of sales-qualified leads.
  6. Host product demonstrations, webinars and other online events to educate SQL's.
  7. Negotiate and close deals for assigned accounts/territory.
  8. Foster strategic partnerships and develop initiatives to improve funnel conversion rates and increase the volume of sales-qualified leads.
Requirements
  • Typically requires a minimum of 6 years of related experience with a Bachelor's degree; or 4 years and a Master's degree; or equivalent experience.
  • Proven track record of closing large complex enterprise deals.
  • Proven track record working in B2B environments/marketplaces.
  • Experience in Tech or SaaS companies.
  • Able to oversee the development of strategic market/product line business plans and marketing programs to support sales in designated market segments.
  • Experience in building and developing volume and strategic customers and partnerships.
  • Able to analyze market data to identify trends/opportunities, develops strategic direction from market information, and creates compelling market analysis presentations.
  • Able to create make-versus-buy analysis from a partnership/merger/acquisition perspective.
  • Excellent communication, presentation, and negotiation skills.
  • Self-motivated, results-oriented, and driven to exceed expectations.
  • Competency in the typical back office support tools and CRM software associated with sales environments and global asynchronous communication.

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