IT Infrastructure Specialist

3 days ago


Sydney, New South Wales, Australia beBeeTechnical Full time $93,500 - $124,500
Our company seeks a skilled Technical Support Specialist to join our team.The successful candidate will be responsible for providing technical assistance to computer system users, answering questions or resolving computer problems, and diagnosing, troubleshooting, and resolving desktop, laptop, printer, computer hardware and software issues.Key Responsibilities:
  • Monitoring and supporting operating systems to ensure optimal performance.
  • Responding to internal or external user inquiries regarding computer hardware and software.
  • Configuring and setting up workstations and laptops for efficient use.
  • Collaborating with colleagues to troubleshoot and resolve complex IT infrastructure issues.
  • Providing expert advice on resolution and solutions in issues.
  • Supporting technical setup at trade shows and events.
  • Troubleshooting and resolving all types of IT infrastructure issues.
Requirements:
  • A minimum of 1 year of experience in a Service Desk environment is preferred.
  • A high school-level understanding of computer hardware and software is essential.
  • A+ Certification or other relevant technology certifications are highly valued.
  • Excellent written and verbal communication skills are required.
  • The ability to analyze and troubleshoot operations issues is crucial.
  • A basic understanding of software monitoring tools is necessary.
  • An understanding of backup procedures is also essential.
We promote a healthy work/life balance and offer numerous wellbeing initiatives, paid parental leave, volunteering opportunities, birthday leave, and benefits for you and your family.

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