Empowering Lives: Client Engagement Specialist

3 days ago

Canberra, ACT, Australia beBeeClient Full time $90,000 - $120,000

**Job Title:** Client Engagement Specialist
**Duration:** 6 Month Full Time Position

**About the Role:**

We are seeking a skilled and experienced Client Engagement Specialist to join our team. As a key member of our organisation, you will play a critical role in delivering exceptional client experiences and ensuring seamless service delivery.

**Key Responsibilities:

  • Escalate or triage calls to the relevant person as appropriate
  • Log all calls and queries for record keeping and analysis purposes
  • Receive client referral requests and ensure necessary documentation is completed
  • Assist with completion of program specific documentation for service delivery and allocation
  • Ensure client database is up to date with information received

**Requirements:**

  • Previous customer service experience within a contact centre or call centre
  • Relationships focused with strong interpersonal skills
  • Ability to handle a high volume of queries including complaints
  • Strong verbal communication skills to support clients over the phone

**Benefits:

  • Do work that matters and have a positive impact on the lives of vulnerable people
  • Flexible working arrangements, including work from home
  • Monthly rostered days off
  • Join an organisation that champions diversity, inclusivity and equality

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