Scheduler of Support Staff

2 weeks ago

Melbourne, Victoria, Australia beBeeRoster Full time $55,000 - $70,000

Scheduling/Roster Coordinator

A fulfilling career opportunity awaits as you take on the role of Roster Coordinator. In this position, you will be responsible for allocating support workers to client needs and schedules in a timely and effective manner.

You will utilize your exceptional people skills and passion for helping clients to assist in the scheduling of rosters and handle daily shift/schedule changes as required.

Felicity Holistic Care offers personalized care to its clients, ensuring they receive the support they need at their stage of life.

Our carers are trustworthy, reliable, and respectful in supporting our clients in their home. We strive to provide a friendly, attentive service that makes a difference in our clients' lives.

We recognize that every individual is unique, and we tailor our care to meet their specific needs. Our team shares a passion to help and care for others, regardless of their ability or needs.

**Responsibilities:**

  • Coordinate and oversee all rostering and scheduling tasks
  • Ensure all rostering and scheduling requests are efficiently managed in consultation with participants and care teams
  • Promote a positive and professional image of the organization to internal and external stakeholders, providing exemplary customer service
  • Exercise sensitivity and confidentiality in supporting internal and external stakeholders, treating each client with dignity and respect
  • Maintain high levels of communication with all internal and external customers
  • Participate in a rotating on-call roster outside of normal business hours
  • Adhere to policies and procedures to ensure safety in the workplace
  • Provide reports in a timely manner as requested by your line manager or delegate
  • Collaborate with other team members and contribute to the development and operation of an efficient and effective NDIS Team & Disability Service
  • Perform other duties as required by your line manager or delegate

**Requirements:**

  • Demonstrate a high attention to detail to produce a high-quality standard of work
  • Show the ability to solve problems efficiently when dealing with shift allocation scenarios
  • Have experience in managing multiple customer enquiries and prioritizing competing priorities
  • Exhibit strong administrative skills within a fast-paced and changing environment
  • Demonstrate sound time management and a calm, confident communication style
  • Show a strong customer-focused approach to care
  • Be able to work effectively within a team to ensure resources meet client demand
  • Demonstrate the ability to maintain organizational compliance
  • Display thinking/negotiating/problem-solving skills
  • Have a sound understanding and knowledge of the Disability industry (desirable)
  • Hold at least one year of experience working as a roster coordinator or similar role

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